My payment was declined — what should I do?

Payment declines can happen for a few reasons: Incorrect card details — double-check your card number, expiry date, and CVV Your bank may have blocked the international transaction — call your bank to approve it Your card is not enabled for online or international payments Insufficient funds Try an alternative payment method, or contact your bank directly. For further help, email us at contact@glamorsuits.com

Who pays the return shipping cost?

Defective, damaged, or wrong item received: Glamor Suits covers all return shipping costs. Change of mind, size, or style: The customer is responsible for return shipping costs. 💡 We strongly recommend using a tracked return service. Glamor Suits is not responsible for returns lost in transit.

I received the wrong or a damaged item. What should I do?

We sincerely apologise for the inconvenience. Please contact us within 48 hours of delivery at support@glamorsuits.com with: Your order number Clear photos of the item received and its packaging A brief description of the issue We'll arrange a replacement or issue a full refund at no cost to you.

Can I exchange my item for a different size or colour?

Due to the cost and complexity of international shipping, we do not offer direct exchanges. Instead, we recommend: Returning the original item for a refund (once approved) Placing a new order for the correct size or colour Contact us and we'll prioritise your new order to minimise the wait.

FAQs – Glamor Suits

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Shipping & delivery

Shipping Policy

Return & refund

Refund Policy

Help Center

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Where is my order?

Track My Order

This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

Ecomify accepts a variety of payment methods to ensure a convenient shopping experience. These include major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Apple Pay, Google Pay, and debit cards. The availability of certain payment methods may vary depending on your location. Please check at checkout for the options available to you.

Absolutely. Ecomify uses industry-standard encryption and security protocols to protect your personal and payment information. We employ SSL (Secure Sockets Layer) technology to ensure that your details are encrypted and safely transmitted to us. Additionally, we do not store your credit card information on our servers, providing an extra layer of security.

Currently, Ecomify does not support the use of multiple payment methods for a single order. You will need to choose one payment method for the entire purchase at checkout. However, we are always looking to improve our customer experience, so stay tuned for any future updates regarding payment options.

To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.

If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

Ecomify theme is a Shopify theme that is designed to help e-commerce store owners create a visually appealing and functional online store. The theme offers a variety of customizable features, such as multiple homepage layouts, product page layouts, and header and footer styles.

It also includes features like a product slider, customizable mega menu, and a responsive design that looks great on both desktop and mobile devices. Ecomify theme is built to help store owners showcase their products and improve their customers' shopping experience.

We have tons of features on ecomify theme! They range from custom quiz, bundle builder, shippable tiktik sliders, all features that can save you over 300 and more!

Here is where you can see the list of features and our documentation.

Please follow the documentation to learn how you can translate your own files within ecomify theme

At our EcomGraduates, we strongly believe in the quality and effectiveness of our products. We have spent a considerable amount of time and resources in developing and refining our offerings to ensure that they meet the highest standards of excellence. As a result, we stand by our products and are confident in their ability to deliver the desired results.

Given our confidence in our products, we have made the decision not to offer trial periods. We believe that our customers will be completely satisfied with their purchase and will not require a trial period to make a decision. By not offering a trial period, we are able to maintain the quality and integrity of our products and avoid any unnecessary costs or complications associated with the trial process.

We appreciate your interest in our products and services. Please note that we do not offer refunds for digital products. Before making a purchase, we encourage you to carefully review the demo to ensure it meets your requirement as there are no refunds on digital products.

We take pride in the quality of our Ecomify theme and stand behind it with a guarantee to cover any bugs that may arise within the theme. We understand how frustrating it can be to experience issues while trying to set up and run your online store, which is why we are committed to providing a seamless and bug-free experience for our customers.

However, we would like to clarify that our bug coverage does not extend to any bugs that result from a customer's own edits to the theme code. We design our Ecomify theme to work smoothly and efficiently prior to any customer adjustments, and we cannot guarantee that it will function as intended after such edits have been made.

You can view more of our support by going here

Please submit a support ticket and we will happily respond within 24-48 hours.

you can stay updated on the release schedule for Ecomify by following the change log reports and expected dates for new arrivals. Additionally, when there is an update available, you will be notified automatically through the email that you provided when you initially made the purchase. So be sure to keep an eye out for any updates and check your email regularly to stay informed.

We value feedback from our community as this theme is based on community-driven data. If you have any suggestions, please submit them and we will do our best to develop them. However, please note that not all requests can be fulfilled as we will review and determine if they are relevant to the wider community.

Unfortunately, this is just a theme and does not include the design of the store.

To access digital downloads, customers are required to relinquish their cancellation rights prior to receiving the content. Consequently, once the content is downloaded, customers are no longer entitled to request a refund as they have already forfeited their consumer rights.We regret to inform you that we cannot issue refunds for any non-tangible irrevocable goods purchased on ecomgraduates.com . This policy applies once the order is completed and the product download link is sent. As a customer, it is your responsibility to be aware of this policy before making any purchase on our website.Please note that digital products are immediately accessible, which is why we do not offer refunds for any sales made. Therefore, all sales are considered final and nonrefundable.

We appreciate your interest in our products and services. Please note that we do not offer refunds for digital products. Before making a purchase, we encourage you to carefully review the demo to ensure it meets your requirement as there are no refunds on digital products.

Informative FAQ Section

By providing answers to common questions that potential customers may have, businesses can alleviate any doubts or concerns that may be preventing them from taking action.

Browse our collection, select your preferred size and color, and click "Add to Cart". When you're ready, go to checkout, enter your shipping details, and complete your secure payment.

Once your order ships, you will receive an email containing your tracking number and a link to monitor its delivery status.

Answer: Orders can be modified or cancelled within a very short window before they enter processing. Please contact our support team immediately at support@glamorsuits.com.

You can check the Size Chart linked directly on each product page to find precise measurements.

Shipping

We ship all around the world... Please provide here you own shipping information, including times, prices, options etc.

Glamor may run international shipping promotions from time to time. If you're shopping on Glamorsuits.com, any applicable shipping offers will be shown at checkout.

Please note that shipping offers may vary based on location and are subject to change. Shipping offers are not valid on previous purchases or for cash or cash equivalent. Promotions are valid for a limited time only. Glamor reserves the right to update shipping prices and policies or terminate promotions at any time.

Once an order is placed, you have 30-minutes to edit your shipping address:Simply use the following link to access your order dashboard:

EDIT ORDER DASHBOARD

If your order was placed over more than 30 minutes ago: Unfortunately, we will not be able to edit the address on our end. Keep also in mind that Glamor Suits is not responsible if you are unable to retrieve the package to the original address you entered.

Payments

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

All prices on Glamor Suits are displayed and charged in USD (US Dollars). Your bank or payment provider will automatically convert this to your local currency at their current exchange rate. Any foreign exchange fees applied by your bank are outside our control.

Absolutely. Glamor Suits uses SSL encryption and our checkout is fully PCI-DSS compliant. We never store your full card details on our servers. Every transaction is processed through industry-leading secure payment providers.

🔒 Your financial information is fully protected at every step of checkout.

Payment declines can happen for a few reasons:

Incorrect card details — double-check your card number, expiry date, and CVV
Your bank may have blocked the international transaction — call your bank to approve it
Your card is not enabled for online or international payments
Insufficient funds

Try an alternative payment method, or contact your bank directly. For further help, email us at contact@glamorsuits.com

Returns & Refunds

Yes. We accept returns within14 days of delivery, provided the item is unworn, unwashed, with all original tags attached and in its original packaging.To start a return, emailcontact@glamorsuits.comwith your order number and the reason for your return. Our team will guide you through the process.

⚠️ Items marked as final sale or purchased during a clearance event are not eligible for return.

Defective, damaged, or wrong item received: Glamor Suits covers all return shipping costs.
Change of mind, size, or style: The customer is responsible for return shipping costs.

💡 We strongly recommend using a tracked return service. Glamor Suits is not responsible for returns lost in transit.

Once we receive and inspect the returned item, refunds are processed within 3–5 business days to your original payment method.

Depending on your bank, the funds may take an additional 3–10 business days to appear in your account.

You'll receive a confirmation email when your refund has been issued.

We sincerely apologise for the inconvenience. Please contact us within48 hours of deliveryatsupport@glamorsuits.comwith:

Your order number
Clear photos of the item received and its packaging
A brief description of the issue

We'll arrange a replacement or issue a full refund at no cost to you.

Due to the cost and complexity of international shipping, we do not offer direct exchanges. Instead, we recommend:

Returning the original item for a refund (once approved)
Placing a new order for the correct size or colour

Contact us and we'll prioritise your new order to minimise the wait.

Have questions beyond our FAQs? Reach out! Our team is here to assist you. Simply drop us a message clearly indicating your issue or questions, and we'll get back to you promptly with the answers you need. Your satisfaction is our priority!

Please make sure to share as much information as you can with us like your order number, pictures of items you received or any other details you think that would be useful for us to better assist you.

How we can help you?